Support

Help & support

Write to blendwave@neu.so and a human will reply. Include your phone model and what happened, and a screen recording if you can.

I can't hear anything

Turn the volume up and tap the pad once; sound starts after your first touch. On iPhone, Blendwave plays even with the silent switch on. If you use Bluetooth headphones, try the phone speaker to rule out a connection delay.

How do I save a recording?

Tap ● to start recording and play over the loop. Tap ● again to stop. A sheet appears where you can preview the take, name it and tap Save audio to send the WAV file to Files, Drive or any app.

Restoring Blendwave Pro

Open the app → Settings (the gear on the home screen) → Restore purchase, signed in to the same Google or Apple account you bought with.

Refunds

Purchases are handled by Google Play or the App Store, so refunds are requested there: on Android through your Google Play order history, and on iPhone at reportaproblem.apple.com.

Connecting a MIDI keyboard

MIDI is part of Blendwave Pro. Connect your keyboard, then tap MIDI at the bottom of the play screen. The sustain pedal works as Hold, and the mod wheel moves the pad up and down.

Feedback and ideas

In the app, open Settings → Send feedback, or email us. We read everything.